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ALBUQUERQUE, N.M. (KRQE) – As the New Mexico Public Regulation Commission voted to end the COVID-19 moratorium on shutting off electricity as soon as August 12, 2021, PNM is now urging its residential customers to contact the company for help paying past due balances. PNM reports that about 43,000 customers can receive help through financial relief assistance programs or can get a payment plan in order to prevent utilities from being shut off.